This is the "General Information" page of the "Database Troubleshooting Guide" guide.
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This guide provides troubleshooting tips and solutions to the some of the most common access issues our patrons encounter, including off-campus access, authentication problems, PDF display issues, and secure connection errors.
Last Updated: Jul 7, 2016 URL: Print Guide RSS UpdatesEmail Alerts

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This guide provides solutions to the most common access issues our patrons encounter. Please review all the information on this page as well as the information located on the issue-specific tabs above.

The databases and online services provided by the Law Library are licensed resources that are restricted to currently enrolled CharlotteLaw students, faculty and staff and are intended for academic research. Unfortunately, our contracts with these services do not permit the Library to provide remote access to the public or Library members. On the other hand, these patrons are welcome to come to the Library and use these resources on site.



If none of the information in this guide resolves your problem, please contact the Charlotte Law Library Reference Desk: 

Please be sure to include the following information: 

  • Browser name & version
  • Name of database/resource,
  • Specific steps taken,
  • Specific error messages seen,
  • Time & date of error,
  • Your location (home, work, etc.).


We gratefully acknowledge Lee Adams at Golden Gate University for his permission to model their Database Troubleshooting LibGuide. 

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Ashley Moye
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Metadata & Digital Initiatives Librarian
Charlotte School of Law Library
201 South College Street
Suite 400
Charlotte, NC 28244
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