This is the "General Information" page of the "Database Troubleshooting Guide" guide.
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Database Troubleshooting Guide   Tags: online_legal_research, technology, troubleshooting  

This guide provides troubleshooting tips and solutions to the some of the most common access issues our patrons encounter, including off-campus access, authentication problems, PDF display issues, and secure connection errors.
Last Updated: Jan 4, 2017 URL: Print Guide RSS UpdatesEmail Alerts

General Information Print Page


If the information in this guide does not resolve your problem, please contact the Arizona Summit Law Library Reference Desk: 

Please be sure to include the following information: 

  • Browser name & version
  • Name of database/resource,
  • Specific steps taken,
  • Specific error messages seen,
  • Time & date of error,
  • Your location (home, work, etc.).


This guide provides solutions to the most common access issues our patrons encounter. Please review all the information on this page as well as the information located on the issue-specific tabs above.

The databases and online services provided by the Arizona Summit Law Library are licensed resources that are restricted to currently enrolled AZSummit Law students, faculty and staff and are intended for academic research. Unfortunately, our contracts with these services do not permit the library to provide remote (off-campus) access to alumni members. However, alumni are welcome to come to the library and use these resources on site.



We gratefully acknowledge Lee Adams at Golden Gate University for his permission to model their Database Troubleshooting LibGuide. 

Arizona Summit Law School Library

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ASLS Librarian
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(602) 682-6898
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Alison Ewing
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I can be reached in person Monday and Tuesday 1:00-8:00 p.m. at the Legal Research Help desk.
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Teresa Burnham

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